Orders at Halo are typically turned around very quickly, and your packing slip is typically generated within 20 minutes of placing your order. Once this packing slip is generated, your order has begun the shipment process of picking, packing, and staging.
Please contact us via phone or online chat regarding any change requests as soon as possible. We will do our best to accommodate such requests within this 20-minute time frame, but will most likely be unable to fulfill requests outside of that window. This policy is in place to ensure customers receive their orders as quickly as possible.
We are available daily from 8:00am - 11:45pm EST, and can be reached via phone at 866-305-4256.